FAQ

Eyezy intercepts all sorts of data (location history, texts, call logs and others) from the target device and then send it right to your dashboard. To access this data, open any browser on your smartphone or computer and log in to your account.

Eyezy is easy to use. Once you create an account and purchase a subscription, you’ll get an email with your credentials and installation instructions. Open the email and follow these steps:

• 1. Log into your account.
• 2. Link the target device to your account following the instruction.
• 2.1. Join live chat if you need assistance.
• 3. Wait till Eyezy collects the data from a target phone and displays it in your dashboard.

Eyezy currently provides features that work only on Android and iOS-based devices.

If you installed Eyezy on their Android before they deleted text messages, you could still see them in your dashboard. If you want to see deleted messages from social media, you’ll need to root their Android device using the eyeAssistance service. Once done, you’ll get access to messages from apps like (Facebook, Instagram, Snapchat, WhatsApp, etc.).
To access messages on a target iPhone, make sure iCloud backup is enabled. This way, if the backup was enabled before they deleted the messages, you can still view them.

Eyezy provides a whole range of features, including Social Spotlight. It gives you access to messages from the most popular apps like Instagram, Facebook, TikTok and many others. All you need to do is create an account and install Eyezy on a target phone.

Eyezy allows you to monitor social media messages without rooting a target device.

Eyezy collects data from a target device and saves it in your online account, which allows you to access this information from any device that is connected to the Internet and has a web browser.

Eyezy doesn’t currently provide a remote camera feature. But we plan to add it to the list of features in the future.

Eyezy makes it possible to listen to the surrounding sounds of a target phone. If you want to take advantage of this unique feature, contact our sales manager in live chat.

It’s up to you to decide how often you want for the app to be updated. You can always set up the update frequency (from 5 minutes to 24 hours) in your Eyezy account.

Once the payment is processed, you’ll receive an email with your credentials. Next, follow the link in the email and enter your account details to log in to your account on a smartphone or computer. After you log in, you’ll see step-by-step installation instructions that you need to follow to set everything up.

As soon as you create an account and purchase a subscription, you’ll immediately get an email with your login and password details. Once you do, log in to your account to start using Eyezy to its full potential.

The name of our monitoring solution may or may not be included in your bank statements, depending on your location.

This depends on the subscription plan you choose. Eyezy Premium Plan allows monitoring 1 device. If you want to keep tabs on several devices at a time, Eyezy provides Family Kit Plan. With it, you can monitor up to 3 devices per subscription.

Just like any other reliable monitoring solution, Eyezy has a refund policy. You can check all the terms here.

If you’re not fully satisfied with the services provided, you can cancel your subscription in your account or by sending a request to [email protected].

If you don’t want to install Eyezy on your phone, you can always use the web version. Eyezy will work perfectly once you install it on a target phone and link it to your account.

Although Eyezy provides various installation methods, you still need physical access to a target device.

Installing Eyezy is easy even for non-tech-savvy users. Just log in to your account or follow the link to download the Eyezy app from App Store, log in and then see the complete installation instruction.

It’ll take you minimal effort and an average of 10 minutes of your time.

To create an account, go to Eyezy.com and press on the ‘Try now’ button. Next, enter your email or sign in using your Google account.

After payment confirmation, you’ll receive an email with your account details. Once you do, follow the link in the email to log in to your account on your computer or smartphone.

Here is a simple guide on resetting your password:

• 1. Go to my.eyezy.com and click ‘Forgot Password?’.
• 2. Enter the email you used to purchase Eyezy and click ‘Reset’.
• 3. Follow a reset password link sent to your email from Eyezy.
• 4. Download the key file from the first email sent by Eyezy after registration.
• 5. Enter the new password and confirm it.
• 6. Press ‘Upload’ and select the key file that you downloaded.
• 7. Make sure the key file is attached and press ‘Submit’.
• 8. Log in to your Eyezy account using the new password.

With an Eyezy Premium subscription, you can monitor only one device. But if you want to monitor more devices, you can use our Family Kit. This is a special subscription plan that allows you to monitor up to 3 devices at the same time.

If you want to delete an account, you need to send your request to us by [email protected]. Once we verify that you are the owner of the account, it will be deleted.

Once the app is installed on a target device and everything is set up, the icon will be automatically hidden.

Upgrading the subscription is done automatically without reinstalling an app.

Eyezy provides various installation methods, allowing you to access monitoring features without rooting or jailbreaking.

Follow these steps:

• 1. Go to the email account you used to purchase Eyezy.
• 2. Enter 'Key file' in the search field and find a letter from Eyezy.
• 3. Open the letter and download the attached key file.

If you have any questions or need assistance, you can always contact us using 24/7 Live Chat on the website or by writing an email to [email protected].