refund policy

This Refund Policy was published on 22 March, 2021

Refunds for Eyezy purchasing shall be regulated by this Refund Policy.

please read carefully before placing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions.
This Refund Policy is an integral part of Terms of Use.

general

In case you have technical issues with the Eyezy, which cannot be fixed by our Customer Support Center, you may be eligible for a full refund in accordance with the Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected]

refund conditions

Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund will be issued after 14 days have elapsed since the purchase date.

The claim for refund may apply only to the primary (first) Eyezy subscription.

If you purchased additional subscription/s in another order, no refund will be issued. Your refund may be issued only once. If you buy another Eyezy subscription at a later time, it will not be subject to the same refund request.

No refund will be issued in case the user has lost its private encryption key, which has resulted in loss of data, temporary loss of access to the user’s control panel or any other inconveniences for the user.

No refund will be issued in case a user refuses to re-install or re-link Eyezy in the event of the performed upgrade of the operating system on the target device.

No refund will be issued in case a user’s target device is not in compliance with the Compatibility Policy.

No refund will be issued in case the target device has lost connection with Eyezy subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

No refund can be issued to a user in case the reasons for a refund are completely beyond our control. They include, but are not limited to:

a target phone is not owned by a user or target phone is not used by your child or ward;
a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of Eyezy;
update of operating system of a target phone;
a target phone was reset to original factory settings;
a user does not follow the installation guidelines of our customer support team via email or telephone call;
a user does not accept technical assistance;
a user does not have physical access to a target phone or has forgotten the password to unlock it;
a user did not receive the data that had been saved on a target phone before Eyezy application was installed on it;
a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada.
a user intended to use Eyezy on more than one target device after purchasing one subscription plan;
personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Eyezy was not used, etc.);
a user is either unable or does not want to jailbreak (for iOS) or root (for Android) to utilize advanced features (WhatsApp, Skype, Viber monitoring etc.), which are provided by the purchased subscription;
Eyezy application was unlinked or damaged by anti-virus software, target device’s owner or other services.

Eyezy without Jailbreak Solution

No refund can be issued to a user in case the reasons for a refund are completely beyond Eyezy’s control. They include, but are not limited to:

a target phone is not owned by a user or target phone is not used by your child or ward;
a user does not have iCloud credentials for a target device or they are not up-to-date;
iCloud backup cannot be activated to a target device by a user, even though it is technically possible;
a target device does not have daily WI-FI connection;
change of carrier leading to loss of Internet connectivity and consequently improper functioning of Eyezy;
a user does not follow the installation guidelines of our customer support team via email or telephone call;
a user intended to use Eyezy on more than one target device after purchasing one subscription plan;
personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
a target device does not have enough space in iCloud for saving backups and a user is not able to increase it;
2-factor/2-step verification is enabled on a target device and a user is either unable or does not want to disable it.

Third-Parties’ Products

No refund can be issued to a user in case the reasons for a refund are completely beyond our control. They include, but are not limited to:

change of carrier leading to loss of Internet connectivity and consequently improper functioning of third-parties’ products;
a user does not follow the installation guidelines of third-parties customer support team via email, phone or Live Chat;
personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
a user did not execute or the user violated guidelines, instructions, terms of use, license agreement and/or other agreements, documents and recommendations, offered by providers of such products about the correct use.

Phone Support

Eyezy offers Phone Support service for users seeking a highly personalized level of technical support via phone call. Users may obtain privileged technical phone support on the matters of re-installation, explanations how the advanced features work, and a user may be provided with a guide for jailbreak/root for a target device.
Phone Support service is non-refundable in any case.
Users may use eyeAssistance for remote access to a target device to perform jailbreak/root, installation, customization etc (via TeamViewer).
This optional service is non-refundable.
Users that do not select Eyezy Phone Support Services and/or eyeAssistance will continue to have access to standard technical support and standard Eyezy support options offered at no additional charge (via e-mail or Live Chat only).

Subscription Prolongation

Subscription Prolongation is non-refundable.

Upgrades / Downgrades

No refund will be issued for Upgrades or Downgrades to or from Eyezy subscription plans.

refund procedure

You are required to send your refund request to our Billing Department at [email protected]. We do not accept refund requests made via Live Chat or by telephone. The refund decision shall be made as soon as possible. In case of the refund issuance please note that per each transaction 9% will be deducted from the refunded amount to cover fees charged by banks and payment processing companies.

chargeback

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).
Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you. Our reinstatement fee is currently set at $45 (US Dollars).